Thanks to roadside assistance companies, you don’t have to get stranded in a helpless, frustrated state, in the middle of the road! How should you choose a quality roadside assistance company? Are there any criteria? Most roadside assistance companies have their own website to buy car battery and other accessories, ask difficulties and queries, and get advices for your issues. So, you can check their efficiency, quality of service and testimonials, without leaving your home. Here are tips that will help you choose just the right company to meet your requirements.
How does Roadside Assistance Help?
Roadside assistance service is especially useful for those who are often on the road for business purpose or individual reasons or are about to go on a long vacation. When you take the membership of a roadside assistance company, you buy a programme that includes many services that may help you avoid or overcome many potential obstacles you may come across on the road. These services are towing, battery jumpstart, fuel delivery, locksmith services and more.
Roadside Assistance Provided by Auto Insurance Companies
Just like insurance providers, roadside assistance companies are there for two basic reasons: to help motorists in times of emergency and to make money. Several auto insurance providers already provide some kind of roadside assistance which you can add to your car insurance policy. The roadside assistance options offered by insurance providers vary from company to company; but most of them include tyre exchange, towing and lockout services; but their service is limited. Some companies also offer rental car discounts, emergency travel assistance and travel maps, but only under premium membership programmes.
What to Expect?
While choosing a roadside assistance programme you should carefully see what they are offering. A high quality company should offer all types of roadside assistance, great customer support and a rich collection of add-ons.
Here are things you should expect from a quality roadside assistance company.
The most important factor you should consider while choosing a roadside assistance companies is the range of services they offer. It should include 24/7 roadside assistance, such as towing your vehicle to the nearest service station at any hour of the day, unlocking your car if your keys are locked in, and so on. Other services are extrication when your vehicle slides off the road or stuck in a ditch, snow or mud, fuel delivery and jumpstarting a dead car battery.
Emergency Travel Assistance
You may also expect emergency travel assistance as well as reimbursement of travel interruption expenses. This type of assistance includes reimbursement of a set amount of out-of-pocket expenses like meals, hotel rooms and transportation, while you are beyond 100 miles from your home and meet an accident or encounter a car failure. The amount varies according to the programme you have selected. A standard programme will reimburse you a lesser amount than that by premium or elite programmes. Some companies provide money even toward a legal procedure if needed, while some programmes also interfere if a service station approved by the company does poor work.
Another factor to consider is promptness. While you are in a frustrated state, the only thing that can make you feel relieved is that help is arriving fast. In this regard, it’s commendable that you get trustworthy roadside assist in Melbourne by Roadside Response within 50 minutes!
You should also check things like how often you can call for assistance, is their coverage area is limited or they work throughout Australia, which vehicles they cover, whether they include RVs and so on. Checking these points and choosing the roadside assistance programme accordingly will let you enjoy a great peace of mind in the long run.